Frequently asked questions.
Our services
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Navigating life abroad can feel overwhelming, but it doesn’t have to be. Rising Sol Concierge is here to simplify your journey from culture shock to paperwork and everything in between. With expert guidance and personalized support, we’ll help you transition seamlessly—because you deserve to focus on yourself.
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Explore Our Services: Visit our website and browse our services, from visa renewals to translation assistance and study abroad support.
Contact Us: Reach out through our website, email, or Instagram to inquire about our services. Let us know what assistance you need, and we’ll guide you through the process.
Personalized Consultation: We offer a free initial consultation to understand your specific needs and recommend the best service package or independent service for you.
Select Your Plan: Choose between our basic Rising VIP, premium Sol Elite membership, or individual services based on your preferences.
Confirm & Book: Once you’ve made your selection, we’ll confirm the details, process payment, and schedule your services at a time that works for you.
Get Started: We’ll take care of the rest, ensuring a smooth experience so you can focus on your journey abroad with confidence.
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Not necessarily! While Rising Sol specializes in supporting students in Segovia, many of our services—such as visa guidance, translations, and general study abroad mentorship—can be accessed remotely. However, some hands-on services, like in-person support for local processes, are only available to those in Segovia. If you're unsure whether we can assist you from afar, feel free to reach out, and we’ll be happy to guide you!
Our memberships
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Designed for international students, our VIP Membership offers exclusive access to premium services that make your transition to life abroad seamless, comfortable, and worry-free. With Rising VIP, you’re not just settling into Segovia—you’re setting yourself up for success from day one.
Emergency Support at Your Fingertips: Our Whatsapp hotline is available from 10 AM to 3 PM for emergencies, so you’re never left without guidance.
Cultural Orientation: Join us for a personalized, 1-hour meet-and-greet to get acquainted with Segovia’s rich history and customs, helping you feel at home from day one.
Practical Essentials: We take the hassle out of setting up your banking and mobile services, so you can focus on thriving, not paperwork.
Local Expertise: Access our comprehensive FAQ for Segovia to answer all your burning questions about living, studying, and thriving in your new environment.
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Experience unparalleled care and support with Sol Élite, our most exclusive membership for international students. In addition to all Basic Package services, Sol Élite offers premium perks like extended support hours, monthly wellness check-ins, and personalized in-person assistance. Designed for those who expect nothing but the best, Sol Élite ensures you’re fully supported from pre-departure to thriving in Segovia.
All Rising VIP Services: Enjoy all the benefits of our Rising VIP Membership, from emergency support to cultural orientation, ensuring a smooth start to your journey in Segovia.
Monthly Wellness Check: Join us for a 1-hour in-person check-in over coffee each month to discuss challenges, share updates, and stay on track for success.
Exclusive Events: Be the first to access Rising Sol-sponsored events with special discounted rates and VIP perks.
In-Person Appointment Assistance: Receive hands-on support with one monthly in-person accompaniment to any Segovia appointment, including translation help.
Email Communication & Translation Help: Overcome language barriers with our expert assistance for translating emails or handling local communication.
Extended Hotline Support: Access immediate assistance with our Whatsapp hotline and email support available from 9 AM to 9 PM, ensuring peace of mind all day long.
Pre-Departure Guidance: Prepare for your move with expert tips, essential information, and personalized advice to start your Segovia adventure confidently.
Accommodation Setup Assistance: Get help with securing your new home, including direct communication with landlords or housing providers to ensure a smooth transition.
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At Rising Sol Concierge, we prioritize providing a comprehensive and ongoing support system for our clients. To access our full range of benefits and personalized assistance, we encourage clients to become members. Our membership plans grant you access to exclusive resources, priority service, and ongoing support tailored to your needs.
However, we understand that some situations require additional assistance. That’s why members have the flexibility to add independent services as needed, ensuring they receive the exact level of support they require.
If you're unsure which membership option is best for you, we're happy to help you find the right fit!
Our preferred vendors
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Our Preferred Vendors are trusted local businesses and service providers in Segovia that we confidently recommend to our clients - each chosen to enhance your experience while living or studying abroad.
We carefully select our vendors based on personal experience and local recommendations. Having lived in Segovia for the past three years, we have firsthand knowledge of the best services available. Many of our vendor partnerships stem from our own experiences or those recommended by local family and friends. We also confirm if the provider speaks English and if not, we can cater to those specific vendors for you. Our main goal is for you to feel comfortable and supported throughout your study abroad journey. By partnering with vendors who share our values, we ensure that you receive the service, care, and respect you deserve.
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Yes! Depending on the vendor and their services, we offer exclusive perks and discounts for our members. Our Preferred Vendors collaborate with us to provide added benefits, which may include discounted rates, priority service, or special offers tailored to Rising Sol Concierge clients.
The availability of perks varies by vendor, so feel free to reach out to us for details on current offers and how you can take advantage of them as a member!
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Our Preferred Vendor network includes a carefully selected range of trusted local businesses and professionals to support your daily needs while studying abroad. These vendors offer quality services and share our commitment to professionalism and respect.
Some of the businesses in our network include:
Local Beauty Services – Hair salons, massage specialists, skincare, and wellness treatments
Medical Professionals – Local doctors, dentists, and healthcare specialists
Legal Assistance – Visa support and legal consultations
Dry Cleaning & Laundry – Convenient and reliable clothing care services
Tutoring Services – Academic support for students in various subjects
Cleaning Services – Home and apartment cleaning for a stress-free stay
Fitness & Wellness – Gyms, yoga studios, personal trainers, and wellness centers
Transportation Services – Taxi services, bike rentals, or car hire for getting around the city
Pet Services – Pet grooming, pet-sitting, and veterinary care for international students with pets
Cafés & Restaurants – Local dining spots or cafes with special offers for Rising Sol members
Event Planning – For special occasions, cultural events, or student gatherings
Technology Services – Local repair shops or tech support for your devices
We continuously expand our network to ensure our members have access to the best local services. If you need a specific type of service, let us know, and we’ll help connect you with a trusted provider!
Our support
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Depending on your membership package, we have specific WhatsApp office hours for communication. All messages and calls to our team should be directed to our dedicated WhatsApp business line. If your matter is time-sensitive or urgent, please indicate this in your message and also send an email to ensure a prompt response. We’ll prioritize your inquiry and assist you as quickly as possible.
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Our goal is to respond to all inquiries within 12 hours during business days. If your question is urgent, please indicate that, and we’ll prioritize it.
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Our office hours are Monday through Friday, from 9:00 to 15:00. For the Rising VIP membership, our Whatsapp Support is available from 10:00 until 15:00. For the Sol Elite membership, our Whatsapp Support is available from 9:00 until 21:00. For urgent matters outside of these hours, you can contact us for immediate assistance, which may incur an additional cost.
Our billing & payment
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We accept payments via Bizum, bank transfers, and Paypal. Full payment is required at the time of booking for independent services. For membership plans, payment is due upfront or according to an agreed payment schedule.
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To cancel your membership for the next month or semester, you must submit a cancellation request at least seven (7) days before the renewal date. This ensures we can process your request quickly and avoid any automatic charges. All payments for services are non-refundable. Once payment has been made, no refunds will be issued.
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You will receive your invoice by email after completing your payment. If you experience any issues with your payment, please contact us via WhatsApp or email, and our team will assist you as soon as possible.